Understanding Statuses in BriteVerify – Validity Help Center

Email Verification

Primary Statuses

Primary Status	Explanation	Suggested Action
`valid`	The email address is a valid account.	🟢 Safe to mail
`invalid`	The email address is invalid. See the Secondary Statuses section below for more details.	🔴 Do not mail
`accept_all`	Indicates that this domain always says their email addresses are valid, even if they aren't. It will appear as if all of the emails are valid at the domain, but the recipient actually has a firewall or another spam tool that may remove the email message or send a bounce message at a later time.	🟠 Proceed with caution. We consider this a risky email, and there's a fair chance it will bounce. If you decide to proceed, consider the following before mailing: If your ESP’s bounce threshold is 5% or less: 🔴 Do not mail If your ESP has given you a dedicated IP: 🟡 Mail slowly
`unknown`	The email address looks good but the associated domain is not responding. This could be a temporary status returned by a domain that is having problems, or a permanent issue for a dead or dying domain.	🟠 Proceed with caution. We consider this a risky email, and there's a fair chance it will bounce. If you decide to proceed, consider the following before mailing: If your ESP’s bounce threshold is 5% or less: 🔴 Do not mail If your ESP has given you a dedicated IP: 🟡 Mail slowly

Secondary Statuses

Secondary Status	Explanation	Suggested Action
`email_address_invalid`	The email address format is incorrect. For example, james0uwerwe#com is not in the correct email format of inbox@domain.com. Many of these can be prevented by applying simple regular expression to data prior to verification.	🔴 Do not mail
`email_domain_invalid`	The email address is associated with a domain that doesn't exist. For example, briteeeeverify.com is not a real domain capable of sending and receiving email. So inbox@briteeeeverify.com is an invalid email since it pertains to a domain that does not exists.	🔴 Do not mail
`email_account_invalid`	The email account (the inbox) does not exist at the given domain. For example, not-an-inbox@briteverify.com results in a secondary status of email_account_invalid.	🔴 Do not mail
`mailbox_full_invalid`	The inbox for this email account is full and cannot accept new incoming mail. Sending to this email address will generate a soft bounce. While soft bounces are not typically penalized harshly, routinely sending to an email address that bounces can negatively affect your sender reputation. Consider holding sends to this address until this status is cleared.	🟠 Proceed with caution
`disposable`	Email address is disposable and the inbox will self-destruct. Disposable addresses are created to be valid temporarily so their owners can sign up for promotions or services without using a primary address. Disposable addresses will not yield value and typically just take up space in your database.	🔴 Do not mail
`role_address`	Email address was created to message a function like sales@, support@, or postmaster@. While many role addresses are valid, they typically underperform compared to addresses that message individuals. Unless you’re marketing to small businesses, role addresses will often dilute the performance of your marketing program.	🟠 Proceed with caution

Common questions

Why are full mailboxes categorized under 'invalid'?

Yes, an email address with a full mailbox is, technically speaking, valid. However, full mailboxes shouldn’t be emailed on a regular basis, as they result in bounces that can, over time, damage your sending reputation. In other words, they aren’t very valuable to you for communication with your customers. If a customer gives you one, there’s no way for you to know when—or if—they ever get around to cleaning up that inbox, meaning there will always be a cloud of uncertainty about whether you should send to these emails or not.

Phone Verification Statuses & Errors

Response Status	Error	Explanation
`valid`	-	-
`invalid`	`invalid_phone_number`	The provided number does not exist.
`invalid`	`blank_phone_number`	The phone number field is blank. This could be due to improper formatting.
`invalid`	`invalid_format`	The number provided has insufficient or inaccurate information.
`invalid`	`invalid_prefix`	Unable to verify the phone prefix or first 7 digits.
`unknown`	-	-

Mailing Address Verification Statuses & Errors

Response Status	Error	Explanation
`valid`	-	-
`invalid`	`suite_invalid_missing`	While the street address is valid, the suite/apartment is missing or invalid.
`invalid`	`multiple_match`	Two or more possible addresses are matched and so unable to choose one over the other.
`invalid`	`missing_minimum_inputs`	Missing minimum inputs to verify address.
`invalid`	`zip_code_invalid`	The address could not be verified based on the postal code provided.
`invalid`	`unknown_street`	Could not conclusively locate the input street to its unique street name.
`invalid`	`directionals_invalid`	Directional information did not match with the suffix provided (Ave, St, Blvd)
`invalid`	`non_deliverable_address`	Address cannot be delivered to.
`invalid`	`suite_invalid`	While the street address is valid, the suite/apartment provided is invalid.
`invalid`	`suite_missing`	While the street address is valid, the suite/apartment provided is required.
`invalid`	`street_number_invalid`	The building or house number is invalid.
`invalid`	`street_number_missing`	The building or house number is required.
`invalid`	`box_number_invalid`	The PO box number is invalid.
`invalid`	`box_number_missing`	The PO box number is required.
`invalid`	`pmb_required`	The Private mailbox number is missing.
`unknown`	-	-

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