Enrolling in feedback loops (FBLs) is an important deliverability best practice, allowing you the opportunity to remove or suppress subscribers from your list who no longer wish to receive your email. This helps you manage spam complaint rates, which is an important reputation metric that mailbox providers use to decide whether they will deliver your email to the inbox, spam folder or if they will block your email.
Return Path provides complaint feedback loop (FBL) services for the following mailbox providers:
- Libero (Italiaonline)
- OpenSRS/Hostedmail (Tucows)
- RoadRunner/Time Warner Cable
- This complaint feedback loop discontinued service as of October 19, 2017. Time Warner Cable may consider reinstating this service in 2018. Senders signed up with this FBL will no longer receive complaint reports.
Other FBL services available, but not provided by Return path: