There are a few reasons why SNDS data may not show up in Return Path Platform or Partner Platform: 

• You have not yet created an account with Microsoft and signed up for SNDS. Learn how to sign up with SNDS.
• You have signed up for SNDS but have not yet set up SNDS data forwarding. Learn how to forward SNDS data to Return Path.
• You have signed up for SNDS and set up data forwarding, but the specific IP address you want data on may not be listed in your SNDS account.

 If your setup process is complete and all IP addresses are listed in your SNDS account, there may be no data to show for a specified date range. This usually means you did not send mail during that date range (over a weekend or holiday, for example, or on a day you don’t normally send mail).

If you know you sent mail during a specified date range and you are not seeing data in your Return Path account, first log into the SNDS website to make sure you are receiving data there. If you are receiving data at SNDS but not in your Return Path account, open a support ticket or contact your account team as needed.

If you have received SNDS data within Return Path Platform or Partner Platform in the past and no longer are, you may need to verify that the URL within SNDS matches what is in the Return Path system. Your account team or support can verify and update the URL.