There are two types of alerts available in the Partner Platform:
- Email Alerts: Allows you to be quickly alerted if any of your clients hit a blocklist or pristine spam trap, making you aware of client issues in real-time and without having to be logged into the Partner Platform.
- Web Alerts: In-product notifications that provide alert banners at the top of the drillthru page. You choose which blocklists appear at the top.
To set up alerts in the Partner Platform:
- Login to the Partner Platform.
- Hover over your username to navigate to Settings.
- Check all checkboxes for the blocklists and traps you wish to be alerted on.
- The Email column turns on email alerts.
- The Web column turns on in-product alerts.
Note: If you wish to only receive email alerts for your clients, select Only my clients at the top of the page. To manage your clients or set up new clients, select Manage Clients.
Do we send email alerts on only new data points?
Partner Platform alerts users on only new blocklist listings and pristine trap hits.
If my client hits a pristine spam trap or is blocklisted, but does not fix the issue, will I continue to receive emails?
Pristine spam trap hits:
You will not continue to receive notifications on a pristine spam trap hit that you were previously notified on. However, if the client continues to send to the pristine spam trap, then you will receive a new alert for that trap.
If you or the client does not request removal from the blocklist that you received an alert for, the client will remain on the blocklist. You will not receive another alert for that listing. However, if your client was removed from the blocklist, but then is blocklisted again, you will receive an email alert about about the separate blocklist hit.
Note: When a pristine spam trap hit and blocklist listing occur at the same time, you are alerted on both issues within the same email.
What does "frequency" refer to in the Settings page?
Frequency refers to how often Partner Platform checks for new blocklist and spam trap data. Users can receive blocklist alerts as frequent as every 15 minutes and pristine trap alerts as frequent as 60 minutes.
How does the Settings page work with the three dot menu on the Reputation Factors graph?
Your selection on the Settings page determines which blocklists and/or traps you receive email alerts on. The functionality within the three-dot menu on the Reputation Factors section has been moved to the Settings page. The three-dot menu contains messaging to communicate this to the user with a link to the Settings page.
Can I manage which Web alerts are shown in the Partner Platform? How does this work with the Settings page?
Users manage which blocklist alerts show up on the drillthru page from the Web column of the Settings page.
What happens if my client hits a pristine spam trap and a blocklist at the same time? What does this look like in the Platform?
The Partner Platform's in-product alerts are for blocklists only. If you hit a pristine spam trap and a blocklist at the same time, you will see an in-product alert for the blocklist at the top of the drillthru, and both the pristine spam trap and blocklist listing within the Reputation Factors graph.