Complaint data in Return Path Platform is provided by feedback loops (FBLs) and reputation data.

• The Complaints rate, in the Details section of the Sender Score slideout, is a metric reflecting the FBL complaints that have been redirected from you to Return Path.
• The Complaints graph, in the Trends section of Return Path Platform, uses reputation data to report daily complaints from Microsoft, Yahoo!, and Comcast.
  • If you are a Certified sender, you can also choose to view data from the Certification program by clicking the three vertical dots at the top right corner of the graph.

If you need assistance setting up your FBL complaints to be processed by Return Path, contact your account representative.