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As a certified sender, what are the requirements for my WHOIS record?

Certified senders need to have an up-to-date, accurate, and transparent WHOIS record. A WHOIS record contains information about a company that registers a domain. The recorded information includes name and contact information of the company, registration date, name servers, expiration date, and more.

If a sender has a WHOIS record that has missing, obscured, or has privatized information, it can seem as if they are not taking full responsibility for their email program. And to qualify for the Certification program, certified senders should be easily reachable and proudly stand behind their email.  Read below for detailed requirements.

Requirements

Certified senders are required to have a WHOIS record that:

  • Is up to date and has not expired
  • Includes correct information for all domains associated with certified IP addresses that:
    • Appear in header or body text
    • Are used for subscriber sign-up, preference, and unsubscribe sites
  • Contains the sender's legal name
  • Lists at least one method of contact
  • Contains a mailing address that is not a P.O. box
  • Does not contain a domain by proxy
  • Does not list a privacy service or hosting company 

Updating a WHOIS record

Contact either your Email Service Provider (ESP), your domain hosting provider or domain registrar to update your WHOIS information.

To find the registrar, perform a WHOIS lookup for your domain and look at the registrar name and contact information.

For example:

If you look up the domain returnpath.com, you will find this information under the registrar section:

This means Return Path would contact Go Daddy to update the WHOIS record.

WHOIS record examples

Below is an example of an acceptable WHOIS Record:

Domain Name: RETURNPATH.COM
Registrar URL: httpL//www.godaddy.com
Updated Date: 2017-05-08 11:34:11
Creation Date: 1999-02-16 00:00:00
Registrar Expiration Date: 2018-05-01 06:59:59
Registrant Organization: Return Path, Inc. 
Registrant Street: 304 Park Ave South
Registrant Street: 7th Floor
Registrant City: New York
Registrant State/Province: New York
Registrant Postal Code: 10010 
Registrant Country: United States
Admin Name: Domain Owner
Admin Organization: Return Path, Inc. 
Admin Street: 304 Park Ave South
Admin Street: 7th Floor
Admin City: New York
Admin State/Province: New York
Admin Postal Code: 10010 
Admin Country: United States
Admin Phone: +1.2129055500
Admin Email: domain.owner@returnpath.net
Tech Name: Domain Owner
Tech Organization: Return Path, Inc.
Tech Street: 304 Park Ave South
Tech Street: 7th Floor
Tech City: New York
Tech State/Province: New York
Tech Postal Code: 10010
Tech Country: United States
Tech Phone: +1.2129055500
Tech Fax: +1.2129055501
Tech Email: domain.owner@returnpath.net

 

Below is an example of an unacceptable WHOIS Record:


Domain Name: USERSUPPORTEAM.COM
Registrar: MONIKER
Regisrant [3836641]: Moniker Privacy Services
USERSUPPORTTEAM.COM@monikerprivacy.net
Moniker Privacy Services
1800 SW 1st Avenue Suite 440
Portland, OR 97201 US 

Administrative Contact [3836641]: Moniker Privacy Services
USERSUPPORTTEAM.COM@monikerprivacy.net
Moniker Privacy Services
1800 SW 1st Avenue Suite 440
Portland, OR 97201 US 
Phone: +1.5032070147
Fax: +1.9545859186

Billing Contract: [3836641]: Moniker Privacy Services
USERSUPPORTTEAM.COM@monikerprivacy.net
Moniker Privacy Services
1800 SW 1st Avenue Suite 440
Portland, OR 97201 US 
Phone: +1.5032070147

 

 

 

 

 

 

 

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